Refund policy

Refund Policy

At Bella Headwear, we strive for complete customer satisfaction with our hair accessories. Please review our refund policy below before making a purchase.

Eligibility for Refunds

  • Items must be returned within 30 days of delivery
  • Products must be unused, undamaged, and in original packaging
  • Proof of purchase (order number or receipt) is required
  • Personalized or custom-made items are not eligible for refund

Refund Process

  1. Contact our customer service at [email protected] to initiate return
  2. Package the item securely with original packaging and tags
  3. Ship the item back to our return address (provided by customer service)
  4. Once received and inspected, we will process your refund within 5 business days

Refund Methods

Refunds will be issued to the original payment method. Processing times may vary depending on your financial institution:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 7-14 business days

Exceptions

In cases where the product is defective or incorrect item was shipped, we will cover return shipping costs. Otherwise, return shipping is the customer's responsibility.

Sale items are eligible for exchange or store credit only.

Need Help?

For any questions regarding our refund policy, please contact our customer service team at [email protected] or call us at +1 (800) 555-HEAD.

Last updated: January 2024. Bella Headwear reserves the right to modify this policy at any time.