Faq
Frequently Asked Questions
1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
2. How long does shipping take?
Standard shipping typically takes 3-5 business days within the US and 7-14 business days for international orders. Expedited shipping options are available at checkout.
3. What is your return policy?
We offer a 30-day return policy for unworn items with original packaging. Please contact our customer service to initiate a return and receive a return authorization number.
4. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination. You'll see the exact shipping cost during checkout before completing your purchase.
5. How do I care for my hair accessories?
For fabric items like headbands and hair ties, we recommend hand washing with mild detergent. For metal or plastic accessories, simply wipe clean with a damp cloth. Avoid excessive moisture to preserve quality.
6. Are your products suitable for all hair types?
Our accessories are designed to work with various hair types and textures. For specific concerns (thick, thin, curly hair), please check individual product descriptions for suitability information.
7. Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website.
8. Do you offer wholesale or bulk purchases?
We do offer wholesale options for retailers. Please contact our wholesale department at [email protected] for pricing and minimum order requirements.
9. How do I contact customer service?
Our customer service team is available Monday-Friday, 9am-5pm EST. You can reach us at [email protected] or through the contact form on our website. We typically respond within 24 hours.
10. Are your products cruelty-free?
Absolutely! Bella Headwear is committed to ethical practices. None of our products or materials are tested on animals.
Didn't find the answer you were looking for? Contact us and we'll be happy to assist you!